Customer Centricity

Customer Centricity

Welcome to the Customer Centricity Podcast, where we explore the art of listening, understanding challenges, and delivering beyond expectation. Join us to uncover strategies and stories that elevate customer value. Learn from experts, hear success stories, and master the art of putting customers at the heart of your business.
  • All
  • ai
  • customer centricity
  • business
The Human‑AI Shift
August 05, 202500:23:00

The Human‑AI Shift

Join the global Performance & Development team in this insightful debut episode of “The Human‑AI Shift”, a podcast that explores how AI and human wisdom come together to transform workplace learning and leadership. You’ll discover real-world examples of how AI augments human decision-making, and learn practical ideas to better navigate this new era of collaboration.

Navigating Change: A Conversation with Lizzie and Anna
June 06, 2025x
03
00:42:00

Navigating Change: A Conversation with Lizzie and Anna

Navigating Change: A Conversation with Lizzie and Anna

ED&I with Adam Tobias & Paul Ruffley
October 23, 2024x
02
00:20:25

ED&I with Adam Tobias & Paul Ruffley

Listen in as Paul and Tobias discuss how you should keep ED&I at the focus of your customer centricity promise.

Interview Panel with Lizzie Verbeek
February 08, 2024x
01
00:56:33

Interview Panel with Lizzie Verbeek

Kicking off our 1st customer centricity podcast, Lizzie Verbeek leads an interview panel with guests Esther Swaty, Matthew Dunham, Chris McKinney & Kimberley Robbins.